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benefit and coverage questions?
Call Aetna Member Services at
1-866-363-7484.
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Other Aetna Benefits Alternative Health Care Program Other Aetna Benefits Alternative Health Care Program Aetna's Alternative Healthcare Program is a discount program with three parts:
You may place orders by mail, telephone, fax or online to receive savings on health-related products offered through these programs. To find out more, call the Member Services number on your ID card, or visit Aetna's website at www.aetna.com for a listing of participating providers, vendors and the latest additions to the product list. Other Aetna Benefits Aetna's Fitness Program lets you take advantage of discounted fitness services provided by GlobalFit™. Depending upon your location, you may be eligible for one of two GlobalFit programs*. Under GlobalFit A, you can join the GlobalFit network and receive discounts on their health club membership rate. Under GlobalFit B, you can join included clubs directly, receiving the club's lowest corporate rate for the type of membership selected. Both programs offer you:
To determine which program is offered in your area; view a list of included clubs; and learn more about GlobalFit, visit www.globalfit.com. To speak with a GlobalFit representative, call the GlobalFit Health Club Help Line at 1-800-298-7800. Other Aetna Benefits (Available to dependent pre-65 retirees only) If you've been diagnosed with asthma, coronary artery disease, diabetes or low back pain, Aetna's Healthy Outlook Program can help. Healthy Outlook offers personalized information and tools to help prevent or delay complications, give you good ways to manage your condition and improve your quality of life. This includes:
By providing resources that help keep you out of the hospital, Healthy Outlook helps you develop healthier habits and improve your quality of life. You can sign up to participate in the program by calling Member Services at the toll-free number printed on your ID card; or your doctor or other health care provider can sign you up. In any case, Aetna will need to approve you as a participant for the program. Other Aetna Benefits Aetna's Informed Health Line gives you toll-free, 24/7 telephone access to registered nurses experienced in providing information on a variety of health topics. While the nurses don't diagnose problems, they can:
Informed Health Line also includes an audio health library that lets you access up-to-date health information 24 hours a day using any touch-tone phone. The library is available in English and Spanish. (*Available to all Aetna enrolled members other than Option Three Pharmacy only. The telephone number will appear on your ID card and on your personalized Aetna Navigator webpage). Other Aetna Benefits National Medical Excellence Program® When you or a covered family member is facing an organ transplant or other complex procedure, Aetna's National Medical Excellence Program can help. The program has three parts:
For more information about the National Medical Excellence Program (including how to participate), call the toll-free Member Services number on your Aetna ID card. The Institutes of Excellence Network Other Aetna Benefits Aetna's National Advantage Program (NAP) offers special rates and discounts with doctors, hospitals and ancillary providers outside Aetna's network. If you are enrolled in one of Aetna's Traditional Choice plans (Option 1 or Option 2), you can use an NAP provider and receive discounts off billed charges. If you are enrolled in Aetna's Open Choice PPO plan, you can receive discounts on the rates of certain non-preferred providers. Regardless of your plan, you also may take advantage of special rates on emergency or medically necessary services not provided within Aetna's standard network. To find providers participating in NAP, go to www.aetna.com and click on the DocFind link on the home page. When you area asked for "plan type," select "National Advantage Program." Or you may call Member Services at the toll-free number printed on your Aetna ID card. When you visit an NAP provider, show your ID card. There's no need to pay at the time of service. You can participate in the program directly by contacting Member Services. If you use a doctor who belongs to Aetna's network, he or she may refer you to the program and make arrangements for you to participate if you are eligible. The provider will submit a claim to Aetna and you will be billed for your share of the expense based on your plan of benefits. Other Aetna Benefits Aetna's Vision One® Discount Program helps you and your family save on eye care products, including eyeglass, contact lenses and solution, non-prescription sunglasses and other eye care accessories. You can also receive a discount on LASIK (laser correction) surgery through the program. To take advantage of this program, just visit www.aetna.com, click on DocFind and select Vision One or call 1-800-793-8616. When you need products or supplies, you can choose from a wide selection of optical centers nationwide, such as Sears, JCPenney, Target, certain Pearle Vision Centers and others. Just show your Aetna ID card and the discount will be applied on the spot. Other Aetna Benefits Aetna offers a variety of benefits, information and services that focus on the unique health care needs of women. For example, women have direct access to participating OB/GYN providers for routine maternity care and an annual well-woman exam, with no referral required. Aetna also offers:
For more information about Women's Health Programs, visit us online or call the toll-free Member Services number on your Aetna ID card. |